Refunds & cancellations
How deposits, advice fees, and appointment changes are handled for Hartwell Wealth & Pension Advice consultations.
Eligibility
Refunds apply to fees paid for advice consultations and related deposits described in your engagement letter. This site does not sell physical products, software subscriptions, or downloadable courses.
Timeframe
Requests should be made in writing to hello@rapiddeployops.digital within fourteen days of the charge you wish to query, or sooner if your engagement letter states a specific cooling-off period for distance contracts.
Full or partial refunds
If we cancel an appointment or cannot deliver the agreed written recommendation, you receive a full refund of fees paid for that unfinished stage. If you cancel after analysis has begun but before the recommendation meeting, we may retain a partial fee reflecting work already completed, typically up to fifty percent of the agreed fixed fee, and refund the remainder.
Non-refundable items
Completed recommendation meetings and delivered written plans are non-refundable once issued, except where we agree the deliverable did not match the engagement letter. Third-party charges such as scheme information fees paid to pension providers on your behalf are non-refundable once incurred.
Deposits
Booking deposits reserve a fact-find slot. Deposits are refundable if you cancel at least five clear working days before the meeting. Later cancellations forfeit the deposit unless we rebook you within thirty days.
Rescheduling & no-shows
You may reschedule once without charge if you give at least two working days’ notice. No-shows without notice may lose the deposit and require a new booking fee before another meeting is offered.
Work already started
Once we have begun analysing statements, time spent is billable even if you later decide not to proceed with product implementation. We will itemise work completed before applying any partial refund.
Process & timing
Email hello@rapiddeployops.digital with your name, invoice reference, and reason. Approved refunds are returned by the original payment method within fourteen working days of approval.
Contact
Refund questions: hello@rapiddeployops.digital · +44-9-542-1742 · 54053 Maximillian Manor, Upton Hackett, Scotland, United Kingdom